Returns & Exchanges
To find your order details including order status or to initiate a return please click here.
Our Guarantee of Quality
If at any time and for any reason, you do not feel that your purchase has lived up to your expectations, simply return it for an exchange or refund.
All outlet sale items ending in $.97 or $.98, or outlet sale items purchased at an additional sale on sale discount are "Final Sale" and cannot be returned or exchanged.
Returns & Exchanges
If you have an item you need to exchange or return, find your order above and click the link at the top of the page to Start a Return, then simply follow our easy return and exchange instructions.
In-Store Returns
Please feel free to take your purchase to one of our retail stores (except Sundance Outlet Store) for a fast, easy and free return.
Our Returns & Exchanges Policy
If at any time and for any reason, you do not feel that your purchase has lived up to your expectations simply return it for an exchange or a refund. All outlet sale items ending in $.97 or $.98, or outlet sale items purchased at an additional sale on sale discount are "Final Sale" and cannot be returned or exchanged.
Please indicate your reason for returning the item(s) on the packing slip you received with your purchase. Package the item(s) and the packing slip securely and affix the prepaid label from your invoice/packing slip to the package. This label doesn’t require any out-of-pocket money or additional insurance and can be dropped into the U.S. Mail at home, your office or any local Post Office. Furniture and other oversized items cannot be returned using the prepaid label. Please contact customer service via Email Us, Live Chat or over the telephone at 1-800-422-2770 for assistance in returning these items.
The purchase price of the merchandise will be credited back to your original method of payment. We will deduct a return postage fee of $7.95 when the prepaid label is used. For large items we will deduct a return postage fee of $12.95. In the case of an exchange for the same item (exchanging for different size, color) shipping fees will not be charged. Exchanges for different items will have shipping fees applied.
If you live outside the contiguous 48 states, have an APO/FPO address or would prefer to pay your own return shipping, send the package to: Sundance Catalog Company, Returns Department, 2475 South 3200 West, Suite B, West Valley City, UT 84119.
We recommend you use a form of traceable delivery and insure your package for your protection. Please do not send the package C.O.D., as we do not accept returns shipped C.O.D. Credit card refunds will be reflected on your billing statement within one (1) billing cycle.
Address for Returns:
Sundance Catalog Company
Returns Department
2475 South 3200 West, Suite B
West Valley City, UT 84119
In-Store Return Policy (except Outlet Store)
If at any time and for any reason, you do not feel that your purchase has lived up to your expectations simply return it. Returns with an original receipt can be returned to its original form of payment or an exchange for price paid. Returns without a receipt receive a store credit or exchange for the lowest selling price. Returns accompanied by a GIFT RECEIPT receive a store credit or exchange. Sundance sale items are considered "Final Sale" and cannot be returned or exchanged.
Please note that furniture, large home decorative items and rugs may not be returned to our retail store locations. For assistance in returning these items contact our Customer Service.
Sundance Catalog Outlet Store Return Policy
All sales are considered "Final Sale" and cannot be returned or exchanged.